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  • When is check-in/check-out?
    Guaranteed check-in time is at 4:00pm, and check-out is at 11:00am. Early check-in can be requested day of arrival and we will do our very best to accommodate this as soon as your room is available. In the meantime while you might have to wait, you're welcome to explore the many local shops and dining spots that Roslyn has to offer. Late check-out can be requested day of departure and is subject to a fee.
  • How do I book a room?
    You can either make a reservation directly on our website by clicking the "Book Now" button. Or you can call our lobby at 509-649-3852 between 10am and 6pm daily (closed on Wednesdays) and our staff will be happy to assist you.
  • How and when do I pay?
    We only accept credit/debit card payment for all reservations and purchases at this hotel. Your payment information can be shared at the time of booking, either online or over the phone. We do not accept any payment information to be shared via email or text. A 30% deposit is due at the time of booking. The remaining balance is due 2-days prior to arrival. When all has been paid in full (2-days prior to arrival) you'll receive a unique key code and instructions on how to access your unit to eliminate the tedious check in processes for our guests that is commonly experienced at other hotels. Because you will have the code before you arrive, it's required to collect payment in advance.
  • Are your pet friendly?
    Pets are allowed to visit in our lobby only, all room types have a strict no pet policy.
  • Is booking online secure?
    We implement a variety of security measures to maintain the safety of your personal information when you make a reservation. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers database. It will only be accessible by those authorized with special rights to such systems. They are required to keep any and all information confidential. After a transaction, your private information will not be stored on our servers.
  • What is your cancellation Policy?
    Cancellations must be made no later than 7 days in advanced for a full refund. Your 30% deposit is non-refundable beyond this time period, but the reservation can be moved to a future date. All cancellations made within 48hrs of arrival are non-refundable and are not allowed to be shortened or moved to a future date. 3rd Party Reservations: If reservation was secured through a booking agency and not directly with Hotel Roslyn you must make all changes including cancellations with that booking agency directly and within their allowable time-frame. All late cancellations will result in a charge for the full reservation, including taxes. This includes, but is not limited to, reservations made through, Expedia, VRBO & AirBnB. Hotel Roslyn is not authorized to cancel or modify these reservations.
  • Where can I park?
    There is street parking available along Washington Ave. We also offer 3 free (one reserved for ADA parking) parking spots at the rear of the building, accessible from the alley behind our building. These spaces are limited and will not accomodate large vehicles or vehicles pulling a trailer.
  • Does my room have a private bathroom?
    Yes, all rooms are equipped with a private bathroom with either a tub or standup shower. Our Townhome Suites have two full bathrooms on the upper floor with the bedrooms, and one half bathroom on the main floor.
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