Cancellations must be made no later than 7 days in advance of the check-in date for a full refund. Your 30% deposit is non-refundable beyond this time period, but the reservation can be moved to a future date. All cancellations made within 48hrs of your check-in date are non-refundable and are not allowed to be shortened or moved to a future date.

*A processing fee of $25.00 may be applied to any approved refunds. This fee will be deducted from the total refund amount issued to the customer. Hotel Roslyn reserves the right to waive this fee at its sole discretion.*

Reservations made through a third-party platform — including Booking.com, Expedia, VRBO, and Airbnb — must be modified or cancelled directly through that platform within their allowable timeframe. Hotel Roslyn is unable to make changes to these reservations. Late cancellations will be charged the full reservation amount, including taxes.

You will be charged 30% of total cost at the time of booking. The remaining balance will be charged to your card automatically 2 days prior to arrival.

Please note that certain promotional offers differ from our standard guarantee policy:

• Early Bird Offer – Full payment is required at the time of booking. This rate is non-refundable and cannot be modified.

• Last Minute Offer – Full payment is required at the time of booking. This rate is non-refundable and cannot be modified.

We are a cashless property and accept credit and debit card payments for all reservations and purchases. Payment information may be shared at the time of booking online or over the phone — please note that we are unable to accept payment details via email or text.

A 30% deposit is due at booking (unless the rate option states otherwise), with the remaining balance collected two days prior to arrival. Once your balance is paid in full, you'll receive a unique key code and arrival instructions directly — no front desk, no waiting, no hassle. It's our way of making sure your stay begins the moment you arrive.

Hotel Roslyn is a pet-free property. We kindly ask that guests respect this policy, as a pet fee will be assessed for any violations. Service animals are always welcome — please notify us in advance by phone or email so we can best prepare for your stay.

Your privacy and security are important to us. All reservations are processed through a secure server using SSL encryption, ensuring your payment information is safely transmitted and never stored on our systems after your transaction is complete. Access to sensitive data is strictly limited to authorized personnel, who are bound to keep all information confidential. You can book with confidence knowing your personal information is in good hands.

Check-in begins at 4:00 PM and check-out is at 11:00 AM.

Early check-in may be requested on the day of arrival — we'll do our very best to have your room ready as soon as possible. In the meantime, Roslyn's charming shops and local dining are right at your doorstep and well worth a wander.

Late check-out is available upon request on the day of departure and may be subject to an additional fee.

Your comfort and safety are our top priority. In the event that I-90 is officially closed for 3 hours or more in the afternoon on the scheduled arrival date of your reservation, the following options will be available:

• Full Refund – You may cancel your reservation and receive a full refund.

• Future Stay Credit – Alternatively, you may reschedule your stay for a future date at the same reservation value, subject to availability.

This policy applies only to official closures of I-90 that directly impact travel to Hotel Roslyn on the day of your scheduled arrival.

Guests wishing to redeem a gift certificate or gift card must notify us at the time of booking. Reservations can be made directly on our website — with any gift certificate or gift card adjustment requested within 48 hours of booking (unless it is a last-minute reservation) — or by contacting us via email (info@hotelroslyn.com).

Proof of Gift Certificate or Gift Card 

Valid proof of your gift certificate or gift card must be presented at the time of redemption so that we may verify and apply ("clear") it to your reservation.

Card on File Requirement 

A valid credit or debit card must be on file for all reservations, even if your gift certificate or gift card covers the full cost of your stay. This card will not be charged for covered amounts but is required to complete your reservation and to cover any potential incidental charges during your stay.

Application of Gift Certificates 

Gift certificates redeemable toward one or more complimentary nights will be applied to the least expensive qualifying night(s) in the event that nightly rates vary across your stay.

Cancellation Policy 

Once a gift certificate or gift card has been applied to a reservation, that reservation is non-refundable. Neither the gift certificate nor the gift card value can be returned in the event of cancellation. However, modifications to the reservation may still be made provided the request is received more than 48 hours before your check-in date.

Blackout Dates 

Gift certificates are not valid for reservations on major U.S. holidays. Please contact us prior to booking if you have questions about specific dates. Gift cards do not have any blackout dates.

Redemption Scope

Gift certificates may not be redeemed toward gift shop merchandise and are valid toward room reservations only. Physical gift cards may be applied toward any reservation and/or gift shop merchandise. Electronic gift cards may be applied toward any reservation and may also be redeemed toward gift shop merchandise through our gift shop website at www.shophotelroslyn.com.

Validity Periods

• Gift Certificates are valid for 1 year from the date of issuance.

• Gift Cards are valid for 10 years from the date of issuance.

Our government rate is available to guests traveling on official government business. To book at this rate, you'll need to present one of the following forms of identification at check-in:

• Official travel orders

• A government-issued credit card (Visa, Mastercard, or American Express) issued to a federal employee

• A federal picture ID, such as a Common Access Card (CAC)

• An FFRDC identification card (with or without photo)

• A Canadian government-issued ID

• A Canadian military picture ID

• A Canadian government-issued credit card

• A state or local government ID (with or without photo)

• Original travel orders on state or local government letterhead

• A Native American Tribal Government ID

• A government email address ending in .gov

Guests who cannot provide one of these at check-in may be rebooked at our standard rate.

Blackout dates: The government rate is not available on weekends and days of major U.S. holidays, including New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas. Standard rates apply on these dates.